"Content" means the text, images, audio, coding, video or other multimedia content, software or other information or material submitted to or used on the Website or Software;
“End User Licence Agreement or EULA” means the licence available at the following link: SnapCleanSW19 EULA governing use of the Software;
“Permitted Purpose” means using the Software for requesting home/office professional cleaners and other purposes as indicated on our website.
“Software” means the snapCleanSW19.com on-demand cleaning services web application; - on-demand cleaning platform
"We, us or our" means Sodaka Digital SEO Agency Limited company number 10561689, whose registered office is 71 Cricklewood Broadway, London, England, NW2 3JR. A reference to us in these terms also includes our group companies from time to time.
SnapCleanSW19.com is operated and owned by Sodaka Digital SEO Agency Limited, a digital product agency company incorporated in the United Kingdom under registration number 10561689. Sodaka Digital SEO Agency Limited doing/business/as (snapCleanSW19.com) and have our registered office at 71 Cricklewood Broadway, London, England, NW2 3JR. Our main trading office Dalton House, 60 Windsor Ave, London SW19 2RR and our VAT number is GB263 6195 89
"You or your" means the person accessing or using the Website, Software or Content.
About our Terms and Conditions
By accessing or using this Website or otherwise indicating your consent by registering an account to use the Software, you agree to be bound by these terms and conditions and the documents referred to in them. If you do not agree with or accept any of these terms, you should stop using the Website immediately.
The Website is for your use only and is made available free of charge apart from certain features of the Software, which you will need to pay to use. This will be made clear to you before you accept the EULA.
BOOKING AGENT ONLY
SnapCleanSW19 trading as or doing business as Sodaka Digital SEO Agency Limited Company acts only as a booking agent for third party customers (Customer) to engage third party suppliers of services (Service Providers). You contract with and authorise Company to process bookings, take payment and contractually commit the Service Provider and the Customer in respect of the supply of Services in accordance with these Terms.
These Terms and Conditions also apply to any contract between the User/Service Requester/Customer and the Service Provider/Professional Cleaner for the provision of services offered on the Platform (Services) SnapcleanSW19.com. The Customer and Service Provider may enforce any of these Terms against the other party directly in respect of the Services.
We do not accept any responsibility or legal liability whatsoever for any act or omission of the Service Provider or the Customer arising from or in connection with the Services.
We may assist with the resolution of any complaint or dispute relating to the Services, you acknowledge that any legal recourse arising from or in connection with the Services, whether for breach of contract or otherwise, is against the Customer or Service Provider (as applicable) and not against Company, notwithstanding anything to the contrary in these Terms or on the Platform. In particular, the Customer or Service Provider must make any insurance claim relating to the Services under their own insurance policy.
You must cooperate with us and comply with all reasonable requirements, including information and documents relating to the Services.
SERVICE PROVIDERS/CLEANER REGISTRATION
We may accept, reject, suspend or remove registration of a Service Provider in our absolute discretion.
The Service Provider acknowledges that Company and the Customer rely on the accuracy and completeness of information provided by the Service Providers during the registration process. Company will require confirmation of certain details, including name, address, identity, work permit, national insurance number and liability insurance.
Each Service Provider will also be required to register an account with Stripe on Stripe. Every Service provider agrees to pay for Stripe's transaction fee.
The Service Provider warrants and represents that all information provided to us is accurate, complete and not misleading and remains so, including that:
Service Provider has the relevant qualifications and experience to perform the Services
Service Provider has the necessary immigration status to perform the Services
We will send to each customer a receipt, on the behalf of the survive provider, excluding our commission. The Service Provider must notify us of any change to such information
The Service Provider acts as an independent contractor and not an employee of the customer of Company. The Service Provider shall be fully responsible for any tax and national insurance and social security contributions and any other liability, deduction, contribution, assessment or claim arising from or made in connection with this agreement or the Services.
The Service Provider shall indemnify the Customer and Company against all reasonable costs and expenses and any tax, penalty, fine or interest incurred or payable in connection with or in consequence of any such liability, deduction, contribution, assessment or claim, other than where such liability, deduction, contribution, assessment or claim arises out of the negligence or wilful default of Company. Company may at its option satisfy such indemnity (whether in whole or in part) by way of deduction from the payments due to be paid to it under this agreement.
In consideration for being listed on the Platform, the Service Provider undertakes not to use another Platform offering comparable services for a period ending 6 months after listing or Booking (if any), whichever is later.
All Services are subject to availability and specifications are subject to change at any time.
The Customer will be guided on the Platform through the steps required to book Services (Booking) including Service Provider, type of the services, domestic or commercial requirements, specific requirements and address (Service Address).
The Customer is responsible for all details and any errors in a Booking. Should the Customer wish to change any Booking, the Customer must contact Company as soon as possible.
A Booking may be rejected or cancelled at any time by Company, including if we discover an error in the price or specifications of the Services. We may give the Customer the choice to vary the Booking.
The Service Provider shall be notified of each Booking by email and has sole responsibility for monitoring emails for new Bookings. Unless accepted or rejected within 3 hours, the Booking shall be deemed rejected by the Service Provider. If rejected, the Booking will be notified to another Service Provider selected by the Company taking into account ratings of Service Providers.
All Bookings must be made via the Platform.
Prices & Payment
All prices for the Services are inclusive of VAT (if any) and subject to change at any time.
Services Providers shall be charged commissions, which vary on the services, and as notified by the Company either via the Platform or email to the Service Provider.
Company may charge you additional fees and charges as specified on the Platform.
Payments must be made in advance by credit card or any other payment method specified on the Platform via Stripe. Surcharges may apply for certain payment methods. You warrant that there are sufficient funds on the relevant credit or debit card to pay for all charges relating to any repeat Booking and you will be charged in advance for your next Booking.
If any amount due remains unpaid, we may charge additional administration costs and interest (both before and after judgment) on the amount unpaid at the rate for the time being that would be applicable if the debt were a qualifying debt under the Late Payment of Commercial Debts (Interest) Act 1998.
You agree to pay any duties or taxes with respect to the Services. All Payments must be made via the Platform using a simple secured payment system powered by Stripe
This Website and all intellectual property rights in it, including the Software, are owned by us.
Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). You agree not to adjust, to try to circumvent, or delete any notices contained on the Website (including any intellectual property notices). You hereby grant us a royalty free, non-exclusive, irrevocable, worldwide licence to use any Content you have submitted to the Website or Software for the Permitted Purpose.
When using the Website or Software you agree not to:
a. Assist in disruption of the Website, the Software or the servers and networks which are connected to the Software, or breach any rules or regulations of the networks connected to the Software;
b. Use the Software for a fraudulent or illegal purpose, or to use the Website to harvest personal data without prior consent;
c. Amend any Content in order to disguise its origin and prevent detection by the Content owner or prevent unsubscription from receiving marketing notifications;
d. Upload, download, send, transmit or publish any Content that infringes on the intellectual property rights of any owner;
e. Upload, download, send, transmit or publish any Content that contains software viruses or malicious code;
f. Upload, download, send, transmit or publish any Content that is unlawful, threatening, obscene, defamatory, libelous, harassing, hateful, racially offensive, or encourages conduct that would be considered a criminal offense, gives rise to civil liability, violates any law, or is otherwise inappropriate; or
g. Provide false details or misrepresent your affiliation with any party.
Content Submitted to the Website
While we try to make sure that the Website is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, when submitting information to us through the contact pages on the Website you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable.
We do not guarantee that the Website, the Content or the Software will be free from errors or omissions. Furthermore, we cannot promise that the Website or Software will be fit or suitable for any purpose. Any reliance on this Website or Software is at your own risk.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website or Software is accurate, complete or up-to-date.
We may suspend or terminate operation of the Website or Software at any time as we see fit. While we try to make sure that the Website and Software is available for your use, we do not promise that the Website, Content or Software are available at all times nor do we promise the uninterrupted use by you of them. We may update the Website and Software from time to time.
Limitation of Liability
To the fullest extent permitted by law our liability is excluded for loss, injury or damage (whether direct or indirect or consequential or incidental or special) arising out of or in connection with your use of the Website, Content or Software including without limitation any and all losses relating to or resulting from:
their accuracy, reliability, completeness, suitability, merchantability or fitness for purpose;
any reliance upon or use of or actions taken or not taken or decisions made on the basis of anything contained therein;
inability at any time to obtain access to any part of the Website; or any computer viruses or spyware or malware of any description or any material which might adversely affect the operation of any computer hardware or software or any communications network which affects you as a result of you accessing the Website,
The above provisions do not affect our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation or for any other liability which is not permitted to be excluded or limited by applicable laws.
You hereby agree to indemnify and hold us harmless, including our subsidiaries, agents, employees or contractors, from any claim or demand, including reasonable attorneys' fees and costs, made by any third party due to or arising out of Content you upload, download, transmit or publish through the Software, your use of the Software, your connection to the Website or Software, your violation of these terms and conditions, or your violation of any rights of another, regardless of whether such information was provided by us or a third party.
Third Party Links
The Website may contain hyperlinks or references to third party websites other than the Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
We may terminate this legal agreement with you at any time, at which point you must cease your use of the Website and Software. The provisions regarding Intellectual Property, Limitation of Liability, Indemnity and Governing Law shall survive such termination.
You acknowledge and agree that: (a) you have read and understood the terms and conditions; (b) the terms and conditions are fair, reasonable, and not unduly restrictive; and (c) you have had the opportunity to confer with legal counsel of your choice prior to agreeing to the terms and conditions.
The Software has been proudly developed by SODAKA Digital SEO Agency Limited and its licensees. All rights reserved.
SnapCleanSW19 Cancellation Process
All cancellations are done manually by calling the HQ
Dalton House, 60 Windsor Ave, London SW19 2RR
Phone: 020 3893 2745/ 07529942537
SnapCleanSW19 house cleaning booking platform can be made on a weekly, fortnightly, or one-off basis.
Weekly, Fortnightly bookings or One-off booking
Weekly and fortnightly bookings are subject to a 3 month minimum commitment, commencing on the date of your first booking with snapCleanSW19 and concluding 90 days from that date.
Customers with snapCleanSW19 weekly booking must at least complete a minimum of 10 bookings during this period of three months
Customers with snapCleanSW19 fortnightly booking must at least complete a minimum of 5 bookings during this period of three months
If you require cancelling or rescheduling any bookings during this period, we are happy to extend or will extend the duration by 30 days to allow for this.
Customers making snapCleanSW19 one-off booking are not subjected to any further commitment beyond their one-off initial booking with snapCleanSW19.com
If you request the cleaner/services of a Service Provider, we will notify you by text message and/or email when a cleaner/Service Provider has accepted your request and confirmed the booking.
Cancellation Fees - less than 24 hours cancellation, customer will be subjected to pay £27.75 as cancellation fees
If you request the services of a cleaner/Service Provider, we will notify you by text message and/or email when a cleaner/Service Provider has accepted your request and confirmed the booking.
If you decide to cancel a booking (whether for a one-off visit or on a repeat basis), you may do so via telephone 07539942537 or email SnapCleanSW19 head office at (firstname.lastname@example.org), subject in each case to the following conditions:
- if a cleaner/Service Provider has not yet confirmed the booking, you may cancel it without charge;
- if you cancel less than 24 hours before the scheduled start time of the visit, we reserve the right to charge a cancellation fee of £27.75 which will be charged to your registered credit or debit card;
- If you cancel your bookings before meeting the minimum requirements for your booking type (that is 10 for weekly customers or 5 for fortnightly customers), we reserve the right to charge the full value of the remaining bookings to your registered credit or debit card (up to a maximum value of £59.95).
Cancellations direct with the relevant cleaner/Service Provider are not permitted and will not be accepted.
If a booking is cancelled by the cleaner/Service Provider or if the cleaner/Service Provider fails to attend the agreed location to provide the services requested, you must notify us within 48 hours following the scheduled start time of the visit and, if still required, make another manual request (call 07539942537) for the relevant services to be provided by the Service Provider (or another Service Provider) at another mutually agreeable time.
If we have already taken payment of a deposit for such visit, we will offer you a full refund in respect of the relevant amount if you do not wish to rearrange the visit.
Offline dealing or booking directly with the cleaner/Service Provider is not allowed on our platform, such act will be subject to fined of £10,000 and legal process
These terms are dated 14th June 2017. No changes to these terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these terms and conditions from time to time. Our new terms will be displayed on the Website and by continuing to use and access the Website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variation.